Frequently Asked Questions

Is this a digital file or printed artwork?

You can choose between receiving a digital file (JPEG or PDF) or a printed 16 x 20 inches poster.

When will I get my order?

Once you place an order, you will receive a questionnaire to fill out with details. Orders will be completed dependent on when your questionnaire is submitted.

You will receive an email when I start on your order and you will get a rough sketch in 2-3 days for you to give feedback and propose changes. If you order a digital file, expect the final drawing within 2-3 days after. If you order a print option, we will ship out your poster within 2-3 days.

How does the process work?

1. Once your order is submitted, I will email you a questionnaire to understand what details you'd like to include. Be as specific as possible! I'd love to capture even the tiniest details and make this as personalized as possible. 

2. Once the questionnaire is complete, your order will be added to our queue and I will send an email to let you know when I'm starting on your order.

3. A rough sketch will be emailed to you within 2-3 days for you to provide feedback and ask for any changes.

4. If changes are needed, the final art piece will be completed 2 days after.

5. If you ordered a digital file, expect to get an email at this point! It will come in a high-resolution JPEG or PDF file.

6. If you ordered a print order, expect to see it in 5-8 business days!

How many locations/milestones can be on each piece?

6-8 locations/milestones.

Do you ship outside of US?

Unfortunately, we only ship to US right now. However, you can always select to receive the digital file and print it at your local print shop!